In the hospitality industry, customer service is key. Providing your customers with an exceptional experience is what will help your business stand out and succeed. One of the most important services to consider when running a hotel is the keycard provider.
Keycards serve as a convenient and secure way for guests to access their rooms, amenities and other areas within the property. From secure access to providing extra amenities, the right keycard provider can make a huge difference in the customer experience.
In this blog post, we’ll outline 4 qualities to look out for in hotel keycard providers.
1. High Quality Products
One of the most important factors to consider when choosing a keycard provider is the quality of the keycards. The quality of keycards is critical to ensure their durability and reliability. Guests expect their keycards to work every time they use them, so it’s important to choose a provider that offers high-quality keycards such as the MIWA key card which can withstand frequent use and last for an extended period.
The quality of the card should be such that it prevents unauthorized access and ensures guest privacy.When evaluating keycard quality, consider factors such as the material used, the durability of the printing, and the encryption level of the card. Some keycard providers offer keycards with a unique barcode or magnetic stripe that is specific to each guest, which enhances security and helps prevent unauthorized access.
2. Hassle Free Returns
In the unlikely event of receiving damaged or faulty keycards, it’s crucial to have a hassle-free return process. No hotel wants to be caught off guard with a shortage of keycards, especially during busy periods. That’s why it’s important to choose a keycard provider that offers a hassle-free return policy and provides replacement keycards quickly and efficiently. This ensures that guests are not disturbed and the hotel’s operations are not affected.
3. Free Samples
Many keycard providers offer free samples to test their products before making a purchase. This can be an excellent way to evaluate the quality of keycards, their durability, and compatibility with your hotel’s existing systems. As such, choosing a keycard provider that offers free samples to help you make an informed decision.
Free samples can also be a valuable resource for hotels that are considering a switch from one keycard provider to another. By testing the keycards, hotels can compare the quality, durability, and compatibility of different providers and make an informed decision.
4. Quick Shipping
The delivery of keycards is an important aspect of the customer service experience. Look for a keycard provider that offers quick shipping and ensures that the keycards are delivered within the promised time frame. Quick shipping not only helps you plan your hotel’s operations better but also ensures that you receive the keycards in time to avoid any inconvenience to your guests.
When choosing a keycard provider, make sure to do your research, compare products and prices, and evaluate the quality of customer service offered by each provider. Paying attention to these important factors will help you make an informed decision and choose a keycard provider that is a good fit for your hotel.
Ultimately, the goal is to choose a keycard provider that offers exceptional customer service and high-quality key cards that meet your needs and the needs of your guests. By doing so, you can create a memorable and hassle-free experience for your guests and help your hotel thrive.